TESTIMONIALS

“YOU HAVE BECOME AN EXTENSION OF THE SERVICE WE DELIVER TO OUR CUSTOMERS.”

Dear 3G Mobile,

I know that all our preferred service providers have for the last 9 years (at least) bought into our promise and commitment to our customers to provide exceptional service.

So, from me, a huge well done on your contribution to making this achievement a reality. You have all become an extension of the service that we deliver to customers.

With such remarkable service providers, we will only continue to go from strength to strength and keep the OUTsurance flag flying high.

Regards,
OUTsurance Team

3G MOBILE INSURANCE REPLACEMENTS DEPARTMENT

PROMPT AND PROFESSIONAL SERVICE

Thank you all (Tasche and Juan)

I am truly grateful that these photos were not lost : )

Tasche please forward this email to your manager and tell him/her that I am VERY impressed with the prompt and professional service that you delivered. WELL DONE AND KEEP IT UP : )

Thanks again
Regards
Sonja Pithey

3G MOBILE REVERSE LOGISTICS DEPARTMENT

EXCELLENT SERVICE & ASSISTANCE

Hi Meisie,

You are a star.. !!!

Please keep a black one for me my dear. I will collect it this afternoon. J

Many thanks again for the excellent service and assistance.

Best regards,
BMW (South Africa) (Pty) Ltd
Niren Sukai

3G MOBILE INSURANCE REPLACMENET DEPARTMENT

WHERE DO I START TO SAY THANK YOU!

Georjane Munro

You have changed a nightmare (losing my phone) into a joyous occasion for me! It felt like my birthday when I received my parcel this morning! I was overwhelmed, it is not always that one get so spoiled.

Georjane you have been wonderful since our first telephonic conversation. Thank you thank you so much for your help and your prompt service.

Even before eight my parcel was delivered.

And it is thanks to you that I am so happy today! Have a wonderful day

Kind regards
Sarie

3G MOBILE INSURANCE REPLACEMENTS DEPARTMENT

GREAT SERVICE

Dear Shawn and Shareen,

Thank you very much for everything and for a great service!

Kind regards,
Stefanie Stefanie
Hornschuh Researcher
PERINATAL HIV RESEARCH UNIT

3G MOBILE WAREHOUSE & SALES DEPARTMENTS

MANY THANKS

Dear Carmin

Just a short note to say MANY THANKS for your assistance. I have collected and fitted my new cover and shield – looks fantastic!

With much Appreciation.
Hope you have a great week.

Regards Jolanda

3G MOBILE SALES DEPARTMENT

THANK YOU IMMENSELY

Dear Juan

Thank you immensely for your patients and professionalism in assisting me to setup my phone yesterday. Thank you for all the advice and tips you supplied, that one normally doesn’t get from the ‘Big Retailers’.

Thank you for all your help. I am really enjoying the phone.

Kind Regards

Natalie Winter

DCES: Economics and Business Studies
Department of Education

3G MOBILE REPAIRS DIVISION

EXPRESS MY GRATITUDE

Good day Georjane.

I would like to express my gratitude on behalf of the Mesatywa family for the way in which you handled our claim. Very professional, very helpful and very speedy in your assistance. You made sure that you left us happy at the end of the day and were very sensitive towards the situation.

We really appreciate your attitude because it is very rare nowadays to have people dealing with clients be so professional. I was such a nag but you were always ready and willing to assist.

May God bless you in all your endeavours in life.

Enjoy Heritage Day tomorrow and have a blessed day further.

3G MOBILE INSURANCE REPLACEMENTS DEPARTMENT

EXPRESS MY GRATITUDE

Good day Georjane.

I would like to express my gratitude on behalf of the Mesatywa family for the way in which you handled our claim. Very professional, very helpful and very speedy in your assistance. You made sure that you left us happy at the end of the day and were very sensitive towards the situation.

We really appreciate your attitude because it is very rare nowadays to have people dealing with clients be so professional. I was such a nag but you were always ready and willing to assist.

May God bless you in all your endeavours in life.

Enjoy Heritage Day tomorrow and have a blessed day further.

3G MOBILE INSURANCE REPLACEMENTS DEPARTMENT

OUTSTANDING SERVICE

Good morning ladies

I got the phone, thank you so so much for your excellent service ladies.
Your service has been outstanding, thank you so much!

Kind regards,
Zonke Mashile
Senior Specialist – Strategic Finance
Discovery Health Services

3G MOBILE SALES DEPARTMENT

PROFESSIONAL & EFFICIENT

Good morning guys ,

I would like to commend you both on the professional and efficient way in which you both handled and settled my claim !! This is something that is very rare in our beautiful country these days !

Thank you so much, for going the extra mile you surly have made a difference !! Keep up the good work and let this great attitude be an inspiration to others !!

Kind Regards

. . . . . . . . . . . . . . . . . . . . . . . . . .

Judy Magardie

Sales Consultant

LexisNexis Compliance

3G MOBILE INSURANCE REPLACEMENT DIVISION

3G MOBILE ROCKS

Good morning Ladies and Gentlemen

This year we will make an effort to share good news regarding service providers. We rely heavily on them to provide exceptional service our customers and share their expert knowledge and at the same time provide efficient turnaround times when finalizing claims.

If you ever wondered how well they are performing in their internal audits; then it gives me great pleasure to tell you that for the first time ever a supplier has achieved a FLAWLESS AUDIT.

3G Mobile rocks! Let’s put their performance in perspective; as they are the only contents service provider to ever achieve this kind of performance and they have had a similar performance in their first audit. In terms of CSI scores; they are also leading the way.

This will give you the comfort and peace of mind when appointing them on claims.

So OUTsurance also leads the way with the appointment of our suppliers.

Regards,

Anne-Mare

3G MOBILE INSURANCE REPLACEMENTS DEPARTMENT

EXCEPTIONAL CUSTOMER SERVICE

I have dealt with Samantha Wenke twice in the last 2 months and on both occasions I was amazed with her exceptional customer service. As a South African I have got used to mediocre service so in my interactions with Samantha I was pleasantly surprised. Her response times are extremely short and her professionalism and efficiency is appreciated and acknowledged. In my opinion, she is an asset to your business.

Please pass on my gratitude and compliments to her. She is a role model which others in the customer services environments could emulate.

Kindest Regards
Greg Veerasamy

3G MOBILE INSURANCE REPLACEMENT DIVISION

EXCELLENT SERVICE PROVIDED

Dear Sam and Juan-Lee

I would like to thank you very much for the excellent service you provided me with yesterday.

Not only was I dealt with courteously and quickly, you spent ages Juan, loading the phone with whatever was necessary to make it work immediately for my husband – these days help like this is not readily forthcoming from the high street service industries.

I have to say that most of the information you gave me regarding the phone ended up going in one ear and out the other but that definitely is not your fault, it’s mine – lack of total understanding I am afraid.

If you do have a moment in your busy day to send a list of the pertinent things Barry should be using/doing on the phone please will you send it to him at this email address?

I wondered if you would forward this mail to your ‘boss’ too – I do mean what I say, your attitude towards customers is extremely unusual these days and should be noted.

Once again many thanks to you both.

Kind regards

Jane Godfrey

3G MOBILE REPAIRS DIVISION

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